If so, dont return the defective goods to ATC.
2). - When you need to return defective goods you need to fill in the RMA form. You can find this form after reading these steps with your agreement.
Incoming RMA products without a RMA-number will be refused and send back at your cost.
3). - The goods must be packed appropriately (static electricity). Please only return the defective parts, not the ACCESSORIES or boxes.
Except for
SANSUN products: return back as complete as possible! LGA Mainboards must be provided with a protective cap on the cpu slot in order to obtain warranty service. There is NO service without an appropriate protective cap
4). - For each item filled out, we need the number of the invoice. Fill out the fault description as accurately as possible. Fault description is necessary in order to obtain warranty service
5). - After acceptance of the warranty you will receive a rma number by e-mail or phone.
6). - Put the RMA-number on the outside of the box.
7). - Goods are to be returned to ATC within 10 days after receiving the RMA-number, the transport cost from the client to ATC is at charge for the client's expense.
Should the returned products prove not to be defective, ATC will invoice to you a handling fee of 15 EURO’s.
8). - Dead On Arrival will be checked by ATC. An RMA request must reach ATC 1 week after invoice date for acceptance. These DOA products will be exchanged immediately if we have them in stock.
9). - All finished RMA items will be sent together with your next order / shipment
10). - Our general sales conditions are valid.
11). - Return of
Topmedia products have to be complete as possible.
12). - ATC is not responsible for the loss of damaga of accessories.
Your contact person: Nick t'Jampens. : +32 (9) 321.33.55 or
nick.tjampens@atc.be
